Meeting your needs is important to us. The Marine Institute is committed to delivering a fast, professional and comprehensive service. Our Customer Charter (PDF, 42K) sets out how we aim to deliver on our commitments to you. If your expectations are not met, feel free to contact the Marine Institute.
Customer Service Feedback Procedures
The Marine Institute prides itself on offering a first class, top quality, consistent level of service to all of our customers both internally and externally. We welcome your feedback on your dealings with or experience of the Marine Institute services or personnel. Please complete and submit the following Customer Service Feedback Form online . Your feedback form will be acknowledged within 2 working days of receipt into the Marine Institute. You will receive a detailed response to your feedback within 15 working days of it being received.
The Marine Institute is fully committed to a policy of equality of opportunity and treatment of its entire staff through its employment practices. Our Disability Policy (PDF, 51K) provides a clear statement in relation to people with disabilities. The Policy aims to develop and sustain positive measures to encourage the recruitment, development and retention of people with disabilities and to make every effort to ensure the continued employment of any employee who becomes disabled while working for the Institute. To ensure that the needs of all of our customers, including people with disabilities, are met and that rights to equal treatment are upheld in service delivery, the Marine Institute has appointed an Access Officer in accordance with Section 26(2) of the Disability Act 2005 . The Institute fully subscribes to the Code of Practice on Accessibility of Public Services and Information provided by Public Bodies .
Access Officer under the Disability Act 2005
The Access Officer is responsible for providing or arranging for, and co-ordinating assistance and guidance to, persons with disabilities accessing services provided by the Marine Institute, and generally to act as a point of contact for people with disabilities wishing to access such services. Contact details:
Inquiry Officer under the Disability Act 2005
The Institute has appointed two Inquiry Officers to investigate complaints made under Section 38 of the Disability Act, 2005. Any individual can make a complaint to the Inquiry Officer if the Institute has not complied with sections 25, 26, 27 or 28 of the Disability Act 2005. A complaint can be made in person, by telephone or in writing by letter, fax or email. Complaints should be made to the Inquiry Officer. Contact details are as follows:
- Your concerns will be acknowledged within 2 working days of receipt into the Marine Institute.
- If satisfied that a complaint relates to an alleged failure by the Marine Institute to comply with sections 25, 26, 27 or 28 of the Disability Act 2005 a full investigation will be carried out by the Inquiry Officer(s) and appropriate Marine Institute Director.
- All staff members are obliged to fully cooperate with the Inquiry officer's investigation.
- Where a failure to comply is identified, the Inquiry Officer will outline the steps to be taken to ensure future compliance in the written report that is prepared at the end of each investigation.
- A decision will be notified to the complainant within 20 working days from the date of receipt of the complaint via a summary of the findings and decision of the report.
- If the complainant is not satisfied with the determination they may ask the CEO to investigate the complaint.
Web Accessibility Statement
The Institute is committed to providing information and services that are fully accessible to people with disabilities. To help deliver and maintain an accessible website, the Institute has published internal guidelines to guide web administrators and authors in the creation of accessible web content. You are welcome to give us your opinion and provide feedback on our website
Freedom of Information
The Marine Institute became subject to the Freedom of Information (FOI) Act 1997 in November 2002. The Institute's Freedom of Information Officer may be contacted as follows:
Further information about the Marine Institute's policy relating to Freedom of Information may be accessed through the following link. It is not always necessary to make an FOI request to get information from the Institute. A considerable amount of information is already available to the public through this website, our information leaflets, publications, and in response to queries. FOI provides an additional source of information by facilitating access to records not made routinely available.
Re-use of Public Sector Information
The Marine Institute complies with the Re-use of Public Sector Information Regulations (S.I.279 of 2005). We encourage the re-use of the information that we produce, subject to our re-use of information policy.
Marine Institute Grúpa Gaeilge
The Marine Institute established the Grúpa Gaeilge to create and implement an Irish language Scheme (PDF, 153KB) (Scéim Gaeilge) to promote the Irish language within the organisation, and to meet the obligations of the Marine Institute, in relation to service provision through Irish, under the Official Languages Act 2003.
Bhunaigh Foras Na Mara an Grúpa Gaeilge chun an Scéim Gaeilge (PDF, 153KB) a dhearadh agus a fheidhmiú, agus chun an Ghaeilge a chur chun cinn laistigh den eagraíocht agus chun dualgaisí Foras Na Mara mar comhlacht poiblí a comhlíonadh maidir le soláthar séirbhisí trí Ghaeilge faoi Acht Na dTeangacha Oifigiúla 2003.